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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 1, 2026

1. Introduction

TuringTrust, Inc. ("TuringTrust," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at turingtrust.ai (the "Site") or use our AI governance platform (the "Service").

By accessing or using our Site or Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: name, email address, company name, job title, and password when you create an account or join our waitlist.
  • Billing Information: payment card details and billing address, processed securely through our third-party payment processor.
  • Communications: information you provide when you contact us, submit support requests, or participate in surveys.
  • Usage Data: policy configurations, guardrail settings, and governance rules you create within the Service.

2.2 Information Collected Automatically

When you access our Site or Service, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Information: pages visited, features used, time spent, and clickstream data.
  • Log Data: server logs, error reports, and access timestamps.
  • Cookies and Tracking: cookies, web beacons, and similar technologies as described in our Cookie Policy.

2.3 Information from Third Parties

We may receive information from third-party sources, including identity verification services, business contact databases, and analytics providers.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain the Service.
  • To process transactions and send related information.
  • To communicate with you, including sending service updates and marketing communications (with your consent).
  • To improve, personalize, and expand our Service.
  • To detect, prevent, and address technical issues and security threats.
  • To comply with legal obligations and enforce our agreements.
  • To conduct analytics and research to improve user experience.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: third-party vendors who assist with hosting, analytics, payment processing, and customer support.
  • Business Transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred.
  • Legal Requirements: when required by law, subpoena, or government request.
  • With Your Consent: we may share information with your explicit consent.

Important: TuringTrust does not access, store, or process the content of your LLM prompts or responses. Our governance layer operates on metadata and policy rules only.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We will also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data.
  • Portability: receive your data in a structured, machine-readable format.
  • Objection: object to the processing of your data for certain purposes.
  • Restriction: request restriction of processing under certain conditions.

To exercise any of these rights, please contact us at contact@turingtrust.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required, to protect your data during such transfers.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: